Parts Advisor, Deacon Road, Lincoln
Reporting to the Aftersales Manager in this role you will ensure that the right part is in the right place at the right time.
As a Parts Advisor, you work with customers who are looking to improve or fix their motorhomes, giving them advice and providing customer service to get them the necessary parts.
To succeed in this role, you will have a keen eye for detail, and excellent organisation skills as you will be dealing with front-of-house customers both trade and retail as well as back-of-house workshop staff in the Service Department. To assist you, there are systems and processes in place including a dealer management system (DMS), so you will ideally need to be IT literate and ideally have experience of using DMS systems. You will also be receiving, sorting and storing parts as they arrive, to ensure we have the correct stock and it can be easily found, thus ensuring the best possible service to your customers.
The role will involve:
Order Preparation: Picking parts for customer orders and checking availability of stock from various enquiries.
Sales and Customer Service: Through in-bound and out-bound telephone enquiries, walk in customers, and internet enquiries you will be developing customer relationships through providing good product knowledge and creating an effective first impression.
Stock Control: Ensuring consumables and service parts are regularly replenished, providing a swift service to workshop and other departments as well as trade/retail customers.
Recent parts advisory experience in any sector (ideally automotive) is highly advantageous.
To apply, send your CV and covering letter to firstname.lastname@example.org and email@example.com
Added: 10 March 2020