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Customer Reviews

See what our customers had to say about our team and their customer experience.

If a person walked into a motorhome dealer showroom and asked for help with documentation on a van purchased in Europe I suspect there would be a sharp intake of breath followed by 'sorry' BUT not you.

Instead you gave us your time, patience and expert help to resolve a tricky problem.  I now have a Certificate of Conformity from Burstner thanks to Lisa in their German office which means it will now be possible for me to register the van in the UK.

You made it happen along with CamperUK so a big 'THANK YOU' to everybody including Tara, Melissa, Julie, Jeremy and the Stores Department.

Nick and Vickie Walker

We would like to thank everyone involved for the thorough and professional manner in which you 

assessed and completed the repair work necessary to eradicate the damp in our motorhome. The  

headlining has cleaned up very well considering the amount of staining caused by the water ingress. Thank you for the effort involved in achieving this.

Particular thanks to Paul Watson who kept us updated on a regular basis and handed the vehicle back to us in a very professional manner.

Paul and Joan Blacklin

Just a short note to thank you and your colleagues at Camper uk on the professional service that you have provided over the last few weeks. Paul like yourself was extremely customer focussed and kept me informed on a regular basis on how work was progressing  until completion which I appreciated very much. Everything is fine now and the camera is working as it should. As you are probably aware you have replaced the camera, the wiring harness and the pioneer head end. 

Tom Hodgson

Hello Alan,

Yesterday we were back at Camper UK for another couple of “snagging” jobs to be done on our Carado.

The work was done by a young(ish) mechanic called Steve. We just thought we ought to let you know how impressed we were by him. He was very thorough, seems to have fixed the water tank, and was generally very helpful. He also made the toilet door latch look respectable – a problem we've had since new, and he seems to have fixed the dripping waste tank. We think it is important to let people know when you have had a good experience as well raising issues when things have gone wrong.

Overall we have been very impressed with the way Camper UK have dealt with us. After sales support, and customer service are excellent. Please pass our thanks to everyone, particularly Steve on this occasion.

We are booked in for the firework open weekend, and are looking forward to being able to visit Lincoln without having to come to the workshop.

By the way, the cab reading lights you had fitted for us are brilliant! Thank you.


Keith & Elaine

Keith and Elaine

I would like to thank the Team at Camper UK for the excellent repair work and also the above and beyond service from your staff during my recent visit for warranty repair work.
Our motorhome was treated with care and respect and returned as we had left it. Also, please pass on my thanks to Richard who carried out the work to such a high standard.
Carl and the parts team deserve a mention too, they are knowledgable, always helpful and return calls when asked to do so. Lastly thank you Paul for listening to my concerns, your help, and also for picking me up from the train station on your day off, above and beyond so thank You!
Best wishes David Ledger.

David Ledger

Thank you everyone at Camper UK yesterday, all very helpful. Dennis was exceptional and went over and above to help us. Richard is a really good salesman - very helpful, happy and lovely personality. We brought some things from the shop and young Carl couldn’t do enough for us. Thank all so very much for making the experience of buying our first Motorhome so perfect. We are looking forward to many happy holidays in our lovely new motorhome. Audrey and Clive Thompson.

Audrey and Clive Thompson

Just a short note to say thanks to one of your technicians, this morning. I have had an electrical problem with my Burstner Motorhome. The company from where it was purchased were very unhelpful, and too busy however one phone call this morning to yourselves enabled me to sort the problem. Well Done.

David Harrison

We had a lovely experience meeting your staff, collecting the van and staying over at the Leisure Park. We’re so pleased with the result it’s perfect in every way. 

Simon was incredibly patient in taking us step by step through the controls, appliances & general operations. We even managed to begin to sus out some of the gadgets via the phone app…. Not bad considering we’re complete ‘newbies’! Dan was also very helpful and accommodating – particularly when we returned on Sunday afternoon and interrupted his lunch just to show us where the our bathroom light-switch was hidden! Please pass on our thanks to them both.

Many thanks again for all your assistance and we would like you to pass on our gratitude to your entire team in making our purchase such a pleasant experience.

Oh, and many thanks for the complimentary bottle of red – It went down a treat!

Andy Howell

Just wanted to say that your customer service is just fab.

I had been after a specific cadac bbq for some weeks and got messed around by another online seller. After managing to cancel that one I placed an order here and a few emails went back and forth between myself and Rheanne, who was just great...really helpful.

Once and thank you. Now if you could send someone to come and cook for me too, that’d be even better.......;) 

Kate Bratley

We first met Dean last September while we were still researching our choice of motorhome.  As part of our research we had hired one in Scotland and visited many motorhome dealerships, several of which we would not choose to visit again never mind do business with!  However, our first visit to CamperUK was in a different league, we were impressed with the quality of information we were given, the fact that we were not put under any pressure to buy, the tour of the showroom and the workshops which we found tidy clean and well organised (well done Alan).  Dean came across as not only very knowledgeable but very honest giving us facts and not sales blurb.  After our visit we both said that this was a company we would be happy to buy from, even though we live in Devon and they are based in Lincoln nearly 300 miles away. 

We were so impressed with CamperUK that we decided we would go to the October motorhome show at the NEC to talk further with Dean and look at new motorhomes.  As things turned out, we saw and very much liked the Burstner TD Harmony Line TD690G and struck a very amicable deal with Dean.  I don’t think we would have taken this step had it not been for the confidence we had in Dean and CamperUK. 

Once we had returned home we then found that we had more questions with regard to extras that we might need and the team at CamperUK could not have been more helpful, they were so willing to spend time talking to us.

When we received a call to say that our motorhome had been delivered from the factory and was ready for collection, we had some serious family difficulties in that mum was taken very poorly.  Despite CamperUK really needing to firm up a date, they were very understanding about our situation, which we really appreciated.  Prior to collection we decided that we would take a trip up to CamperUK to finalise which satellite and gas system we would want along with other accessories, this was by far the easiest option rather than trying to do it by phone.  Rob, the shop manager was exceptionally helpful in assisting us with our choices and thank you Alan for your technical expertise.  Interestingly, we were sat in reception waiting for Rob and talking to two other customers who said they would not deal with any other motorhome company, this further confirmed that we had made the right choice to buy from CamperUK.

The collection and handover of our motorhome was a really pleasant experience, very well organised.  We were given a time slot for collection, allocated a technician (Denis), who would go through all the technical things and we were told that we could take as long as we needed, ask as many questions as we liked without feeling rushed.   It was as we were told with no rush and a very in depth handover.  The whole process was somewhat of a celebration with a blackboard notice congratulating us on our purchase, a photograph taken with our new motorhome and we were given an unexpected and welcome celebratory bottle of wine.  Also on collection day you get 10% discount in the shop, so it’s well worth buying all your extra bits and pieces.

Once we’d collected our motorhome (aka Hector), we drove to the CamperUK campsite escorted by Dean, which had been pre booked for us, the first night is complimentary but we opted to stay for an extra couple of nights.  This was an excellent decision as it gave us the opportunity to put into practice all the information that Denis had given us and test drive the van and all the equipment.  The Campsite is really lovely, spotlessly clean with manicured lawns and gardens surrounding a lake and it is most definitely a good stop over both on collection and for future servicing.  We only found one minor glitch with the motorhome which was a couple of lockers that popped open as we drove along, these were attended to promptly in the workshop before we drove home. 

In the course of our extensive research we visited most motorhome retailers from Yorkshire to Devon.  We can thoroughly recommend CamperUK, we certainly wouldn’t want to deal with anyone else after this experience.  Well done and thank you to Dean, Alan, Rob and the rest of the team.  We now feel part of the CamperUK family.......

Tim and Niki Farmer

Tim and Niki Farmer

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