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Customer Reviews

See what our customers had to say about our team and their customer experience.

On the Tuesday just been, we had a recall on our motorhome. I just wanted to say a very special thanks to all your staff. As usual, a perfect experience, prompt attention and very friendly and skilled staff. Regards Ken and Barbara Thompson

Ken and Barbara Thompson

Dear Sir

We would just like to pass on our huge thanks to you, and especially Tara, for all your help in getting our damaged skylight replaced last week.

The large skylight above the kitchen area on our Carado T447 was damaged in September so we contacted you to see if it could be replaced under warranty as the van was only 9months old. 

We were prepared to pay for any damage, if needed, but after much to-ing and fro-ing between Tara and Carado our new window was installed last Friday at Carado’s cost.

Tara’s tenacity was brilliant during all the negotiations with Carado and she kept us informed throughout, which was much appreciated.

We passed our thanks on to her when we collected the van last week but would like to let you know too.  This is just another example of the excellent service and communication we have experienced from Camper UK since our first meeting and why we keep recommending you to others.

See you at the Spring weekend,

Nigel and Tracey Powell

Nigel and Tracey Powell

I would like to say a huge thank you to all the staff at Camper UK. We bought our first motorhome from you 13 years ago, we are now on our 3rd. In all the years we have known you, you have been kind, supporting, helpful, patient and always on the end of the phone for the dramas as well as the good times. Nothing is too much trouble.

Mr Morley

Hi Dean,

I’ve been a customer of Camper UK for over 8 years and the during that time I’ve always been impressed by the staff at service reception. That was until last year when my experiences reminded me of those I had at a large motorhome dealer in Nottinghamshire before I discovered Camper UK.

I have just had my motorhome in for some work and I was delighted to find that the high quality of service reception staff has been restored. Throughout my dealings with both Rachel and Steph I have found them both to be very professional, knowledgable, helpful and friendly. They are great ambassadors for Camper UK and provided some of the best customer service I have ever experienced anywhere.

Please can you thank them for their courtesy and help.

Best regards,

Dave Andrews 

Dave Andrews

To John and your Team,

We just can't thank you all enough for the most fantastic customer service you have shown us since we bought 'Bob'.

As complete amateur moho owners, it's good to know you are all just a phone call away - though let's hope (in the nicest way possible), we won't be calling you quite so much in 2020!

With best wishes,

From Lynn and Rob Crisp (and Bob) 

Lynn and Rob Crisp

Morning Stephanie,

I write to express my thanks to you and the rest of the staff that I came into contact with yesterday. I recently purchased a new Burstner and unfortunately the nearside mirror was not working, annoying as I live near Norwich but never mind.

A booking was made with service for Wednesday 4th December. On Monday the 2nd I asked to change the appointment if possible to Tuesday 3rd December, expecting to be “ fobbed off” as most places would. Stephanie changed the appointment cheerfully.

On arrival I was greeted on reception by a very helpful, polite young lady who showed me to the service area, where Stephanie and the other young lady (sorry I didn’t catch her name) were extremely pleasant and helpful, ensuring the service would be covering the areas I had requested, including an extra Fiat recall I was unaware of.

The technician discussed the issues, then carried out the task explaining on completion what had been done.He again could not have been more pleasant or helpful.

Could you Stephanie pass on my thanks to the team please. I really cannot speak more highly of the service I received from you.

Everyone from the cleaners,  sales and reception staff, vehicle preparers and technicians were smartly dressed, courteous and helpful. As the customer contact Stephanie, you were excellent in ensuring Camper uk maintains a high standard of customer service.

Well done and kind regards.

Colin Morgans.

Colin Morgans

Hi Dean
Sorry for the delay but I just wanted to say thank you for a great weekend to you and your team at Camper UK, you all did very well especially considering the weather. As I said to you at the weekend I would like to compliment you and your staff for the way you all deal with customers, nothing seems too much trouble and every one I have met always seems willing to help.
Once again thank you

Eric & Doreen

Eric & Doreen Wilderspin

Hi Dean

I purchased a new  Burstner Ixeo i744 from Camper UK last year which unfortunately had to be recovered by the AA and returned to yourselves on Monday of last week with a timing chain fault with only 5200 miles on the clock.  As we were away on holiday in it, I contacted Stephanie to explain the situation and to arrange for the repair work to be carried out.  This work was completed and I collected the vehicle yesterday, spending last night at Camper UK Leisure Park.  John and Kelly were again excellent hosts!

The purpose of this email is to bring to your attention the excellent manner in which Stephanie dealt with me.  She was extremely efficient, sincere, with a great personality and kept me informed at all stages of the work and its progress.  I could not have asked for any better service than she provided.

Like you I manage a team of staff and we both know how easy it is for people to complain, but not so easy to praise when things go well.  I wanted to bring this to your attention so that you were aware of what an asset she is to you and hopefully so that you can give her the praise that she rightly deserves.  I have personally made her aware of my views.

I always enjoy dealing with Camper UK and this is just another example of the excellent service your staff provide.  You clearly train them well and your customers appreciate it.

Kind regards

Adrian Bean

Adrian Bean

Many thanks for a top notch week end! Congratulations to all of the staff who worked so hard.

Neil Butler

Hi Dean

Just wanted to say the girl on reception at Camper this morning was a breath of fresh air attentive and very thorough going through the job sheet and Alan was fantastic as usual ????

Mr Skelton

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