Testimonials

See what our customers had to say about our team and their customer experience.

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"

Hi


We are back home now ,


Just a quick email to saythank you so much for all your help , assistance and reassurance today with theproblems with the Awning , Sink Hinges and the paint job on the rear garagedoor , (I have lost sleep worrying over the problems .)


You gave us a friendly welcomeand put your selves out for us even though we had not made an appointment tovisit Camper UK today .  


What a difference from theother dealership ....


We look forward to returningto get the jobs done and we will be bringing the Carado for its HabitationCheck and service in December , 


You will also be our firstcall in the future , 


Many Thanks 

Regards Graham and Rosie"

Graham & Rosie Sugdon
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Firstly I would like to thank you for your great service when wecollected our Swift 695 from you last month. The thoroughness of the handoverand professionalism we experiences at CamperUK exceeded our expectations andwas very warmly received, making the collection of our new motorhome a veryenjoyable weekend.

"

Iain Ritchie
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"Today we got our new motorhome .The service from you has been exceptional from our very first visit to extras being fitted and the handover with Adam this morning. The team have all gone out of there way for us and are very friendly and professional, I personally think that you are the best dealer in the UK by far. Special thanks to Dean, Ian, John and Alan. Very best regards from very happy customers, Richard, Kerry, John and Pat Ward"

Richard, Kerry, John and Pat Ward
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Hi Alan,

Don’t worry, there's no problems. Just a few words to say thank you.

I don’t think you could of done more to resolve all issues.

We both appreciate all your hard work. Your service was second to none.

Once again, thank you.

 

Kind Regards

Chris and Alain"

Chris and Alain
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"Dear Dean and Alan,

I thought I would drop you a line and say a very sincere thank you to you both for looking after us with our motorhome over the past 6 years.

All of your staff, both admin, sales and workshops have always been extremely helpful and very courteous; they are good ambassadors for your company.

I am certain you will go from strength to strength and will be number one dealers in the UK, you deserve it.

Kindest regards,

Tony and Linda"

Tony & Linda Downing, Lincoln
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This is not an enquiry, but a great big thank you for such a wonderful weekend. It was the first time we had been to one of your free events and it was just great. We met many lovely people, had a lovely day in Lincoln, albeit a bit cold. We are not really comedian lovers, but your lady comedian was just brilliant as was the fireworks. Would you also give all your many staff a big thank you from us,they were all such happy friendly people as well.
So once again thank you so much and hope you will invite us again.

Janet & Bob Wardle

"

Janet & Bob Wardle
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Dear Dean

Big thank you for yet another enjoyable buyingexperience with CamperUK.  Sorry we never buy any of your"super" models but the treatment from you and all your staff isalways second to none.

Believe it or not that is the 5th new Burstner we havebought from you.....surely Burstner must send me a gold watch soon!!   

Janet is really pleased with the t569 and indeed so amI....we had a really good trip home yesterday.    Sorry aboutthe satellite dish issue but as always your staff dealt with theproblem very efficiently and all is working now.

As you may know we have ordered a flyscreen so will be backin Lincoln soon for that

Once again many thanks

 

Janet & Robert Brett

 

PS Thanks also for the wine...we will enjoy

"

Janet & Robert Brett
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Dear Mr Hyde

It gives me great pleasure to provide you with feedback on the service we have received from your company. 

To put into context our experience we must give you the background to our visit to Camper UK in Lincoln.

We own a Burstner Aviano i727. We have enjoyed two years travelling across Europe enjoying the freedom to explore so many wonderful places in the comfort of our motorhome. In September we are moving to Javea, Spain into an apartment and plan to use this location as abase for the next few years. We decided to exchange our A Class for a van conversion to facilitate this next stage of our wandering.

We have the Aviano advertised on two web sites but as time was rapidly running short we explored the potential to trade in the Burstner against a new Auto Sleeper. The dealer in Preston carried out an inspection of our van and pointed out a high reading on their damp meter down the centre ofthe floor. Although unfamiliar with the Burstner range, they said that they had encountered similar readings on a Hymer vehicle. They suggested we have the floor checked by a Burstner dealership.

Our motorhome was due for it's annual service and MOT. We delivered  the vehicle to a local dealer and mentioned the readings. We were informed that it would be necessary to have a specialist inspection to determine the source of the high readings. We queried the construction of the van and were told that the floor plans would be requested from Germany. 

We are now aware that the van was checked by two members of the team and a "specialist". We received their findings in the form of an estimate for remedial work to address what was described as 'water in the floor of the van due to a leakage from the fresh water tank or tap'. The cost of the work was estimated to be £3060. They offered an appointment to carryout the work for the end of July. 

They carry an approval from Burstner for servicing and repairs. We placed our trust in their product knowledge and experience and did not question their diagnosis. However as our planned departure date was fast approaching we looked for an alternative service centre that might have the capacity to accommodate the repair on an earlier date.

We found your impressive website and telephoned to enquire if we could bring our van down for the work to address the 'water in the floor'. I spoke to Martin and felt immediately reassured. He asked for the documents from said dealer. I explained we needed a speedier repair and was told we could bring the van in immediately for assessment prior to repair the following week.

It was worth the journey down the A1! On arrival we were greeted like valued customers and friends. Martin directed us to have hot chocolate and make ourselves comfortable while he prepared the paperwork. He then showed us round your amazing showroom and workshop. You have a very impressive and professional setup! Everyone we saw was dressed in Camper UK corporate livery. The whole place was clean, tidy and very well presented.Martin looked inside our van and asked some straightforward questions about the underfloor heating. He looked carefully at the area where the high readings had been detected and confirmed that our van would be thoroughly examined prior to any work being undertaken.

We left feeling satisfied that we were in 'safe hands'.Martin undertook to ring us himself when he had the report from the workshop.We found this caring and personal approach so refreshing.

Within two days we received a call from Martin to provide the verdict on the high readings. He was delighted to inform us that as we had underfloor heating the reading were consistent with the plates and pipework under the floor. As a precaution your engineer had removed the table to check for water in the area of floor next to the fresh water tank. He reported thatthere was no evidence of any leakage or dampness!! I think Martin shared our delight at this unexpected news!

We have now collected our Aviano complete with the documents confirming it is free of any damp. Again we were warmly welcomed (this time by Tracey and her assistant). We had our hot chocolate and paid for the habitation check etc. We have left Martin a bottle and some chocolates as a small gift to express our thanks for the excellent service provided by Camper UK.

By contrast we have made our previous dealer aware that our van has been given a clean bill of health. We have informed them that we feel very let down as their customer and feel disappointed by their lack of technical knowledge.In addition they have much to learn in the delivery of customer service! Having brought this to the attention the owner, they have yet to acknowledge their error and have not found it necessary to apologise.

Well done Camper UK! Our experience shows you to be the"Gold Standard" that other companies should aspire to!

We will be back.....you are worth the journey......you are clearly the best!

"

Linda & Derek Tomlinson, Bolton
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Hi,

Can you please pass on to the owners of Camper UK our appreciation of the help given by your staff John & Kelly at your campsite.

We had the misfortune of suffering a wheel loss from our caravan recently and was towed to the campsite to make repairs.

John and Kelly couldn't have been more friendly and helpful and we wanted to let you know what a brilliant couple you have on your staff.

We will be returning soon!

Best wishes

Steve & Janet Murray

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Steve & Janet Murray, Chesterfield

"Hello Dean

We just wanted to drop you a line to say just how well we have been lookedafter by the service dept. since we became customers over 5 years ago.This lastweek we collected our 'van having had quite a lot of work done on it.ThroughoutTracey & the team (whist she was away) kept us up to date with the works& costs & were helpful in making suggestions.We were also texted whenthe job was complete & arranged for a suitable collection time. The serviceyou & your team offer is exceptional & we are so lucky to have youwithin an hour of our home.Please thank Tracey & the team for us.We recommendyou all the time so hopefully what goes around comes around for you."

Stephen & Kathy Dawes, Boston

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